HWCB CATERING TERMS OF AGREEMENT
FOR CLIENTS AND EVENT PLANNERS
Once a deposit is made and received, it is within our mutual understanding that you agree to all the terms as written below with or without a signature on this agreement.
Confirmation of Event
Only a deposit minimum of 50% of the total order will confirm the reservation otherwise it is understood that your booking will be automatically released without further notification from us. If you are unable to meet the deadline, kindly communicate with us in writing.
The number of guests must be confirmed no later than 10 working days prior to the event.
Your quote is subject to change unless a deposit of 50% is paid by the due date.
Catering Fee & Additional Surcharge
A catering fee will be applied for any catering order to cover transportation, equipment, and staff.
IDR 4.000.000, – area of Seminyak, Canggu, Legian, Kerobokan, Denpasar Barat
IDR 4.500.000, – area of Tanah Lot, Sanur, Denpasar Timur, Central Kuta
IDR 5.000.000, – area of Ketewel, Keramas, Lebih, Nusa Dua, Jimbaran, Uluwatu, Bukit Pecatu.
Additional IDR 1.000.000, – for any venue with difficult access, such as Khayangan Estate, The Edge, Sinaran Surga Villas, etc.
IDR 1,000,000, – Security deposit is needed in the event of broken plates, glasses and any other necessary catering items.
This deposit is fully refundable if there is no breakage/loss.
Maximum hours are 10 P.M if exceeded there will be an additional charges
For any food tasting, a 10% discount of the total bill will be applied based on the restaurant menu when you have confirmed the order.
Food tasting is only for dine-in, not for take away.
Our bar packages include 1 complete bar and set up, additional glassware and service will be charged separately.
For the safety of everyone, we have the right to refuse alcohol to guests who are deemed intoxicated. We will bring this to your attention if this occurs.
If you bring your own alcohol, we will not be responsible for the bottles that you have brought to us. It is the responsibility of the event organizer or an individual appointed by you to take stock and pass the bottles to us.
Terms of Payment
The transaction is the amount calculated in Indonesian Rupiah (IDR). We are not responsible for any deficit amount caused by the foreign currency exchange rate.
For events that are scheduled at the last minute (less than 30 days prior to the event), a full pre-payment is required based upon the contract before the event.
The remaining balance of 50% payment is required up to 7 days prior to the event.
Any additional order after settlement is done will require a full final payment.
Method of Payment:
Credit Card – Visa & Master Card
Credit card payments can be made in person at our restaurant, or using E-Online payment. Please communicate the option chosen to our sales representative. No surcharge fee will be applied.
Debit Card – BCA Debit Card, Mandiri Debit Card. No surcharge fee will be applied.
Bank transfer :
- Name of bank : BCA
- Branch : KCP Raya Kuta – Jalan Raya Kuta No.55X, Kuta, Badung, Bali 80361, INDONESIA
- Account currency : IDR ( Indonesian Rupiah )
- SWIFT code : CENAIDJA
- Account number : 6130 294 080
- Beneficiary name : PT YANNAR FAM
- Beneficiary address : Jalan Batu Belig No. 14, Kerobokan, Kuta Utara, Bali 80361, INDONESIA
All bank administration fees in making the transfer is fully the responsibility of the client/payer.
Please email the transfer receipt/notification to confirm your payment. The payment transaction is considered settled after full amount is received in our account.
Any cancellation has to be addressed in writing and signed by the client.
In the event of a cancellation 14 days prior to the event, HWCB Catering will refund 75% of total payment received.
In the event of a cancellation less than 14 days prior to the event, HWCB Catering will refund the Catering fee only.
All refunds will be calculated based on our bank’s bookkeeping rate, and only done by bank transfer to bank account recipient as stated on the Catering Order Form or cancellation letter.
We will not be responsible for any bank/credit card transfer fee applied for refunding.
Damage and Liability
We will not be responsible for the cost of the tents/marquees for dining, buffet table, stalls and bar areas and it is up to the coordinator to organize tents/marquees to stay with the esthetics of your event.
We will not be responsible for inclement weather that may result in our inability to serve you and which might create spoilage of the food.
Any breakage or loss of our property by guests will be charged to the security deposit.